I suggest you create a different entry for ServiceDesk 7, to separate from Helpdesk 6 topics & discuss !
As the 2 products are really different, I suggest you create a separate product "marker" name for SD7, from "helpdesk", as it is currently the case inside KB.Altiris.com !
You have time, the launch is only: end this week... 2 & 1/2 a year I am waiting for that !!!
Thanks & best regards.