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185
Known bugs list & status
pbogu
June 11th, 2009
Filed under: Backup Exec, Backup Exec System Recovery, Endpoint Protection (AntiVirus), Endpoint Protection Small Business, General Symantec, Ghost Solution Suite, NetBackup, In Review, Security, Backup and Archiving, Endpoint Management and Virtualization, Inside Symantec
188 Agree, 3 Disagree
Status:
In Review
It would be nice to have a list of known and confirmed bugs that Symantec support knows with a plan to fix it and maybe voting system (like in ideas) that we may vote what should be fixed first.
With a bug there should be also ETA for a fix (in what release it will be fixed).
Sometimes there is a known problem and even whitepapers available but only for internal use and it would be handy to be able to seek and reference something when calling support (obviously I'm not expecting that some security holes will be listed).
This would be a welcome feature
This would be a welcome feature. Especially with endpoint protection. It would also serve to lower Symantecs support costs, because it would stop many unneeded calls to them.
symantec connect already cut
symantec connect already cut their wait time because many issues were resolved by our trusted advisors and symantec forum admins... The ETA on when the bug would be fixed would definetly help...
Nel Ramos
Nice idea, but it should have
Nice idea, but it should have a way to make sure new "old" bug that are not has much popular still get fix. I mean if there is a new bug for a option that is not use by most user, no one will vote for it. And it will not be fix.
I agree 100%...
I agree 100%...
Hi Team, Hope to see a
Hi Team,
Hope to see a Symantec link that would be listing up and coming updates for new viruses...
The only issue is that the virus makers might see the vulnerabilty and feast on it...
just my thoughts...
Nel Ramos
I don't think marketing will ever agree to this suggestion
Having a public bug list makes everyone aware just how bad a product is, and how long some bugs take to fix. This creates a competitive disadvantage which I very much doubt anyone in Symantec marketing would sign up to.
Great idea, but IMO no chance of ever seeing it happen.
If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.
I disagree you Edt, agree pbogu - Here it is
https://kb.altiris.com/article.asp?article=46426&p=1 that is an example, Symantec/Altiris do that already: And it is a must.
If you tell any current customer, there are no bugs inside any Software product (not only Symantec), they will never believe you. They will be more comfortable to see an official list with a planned "Service pack" or "hot fix".
If you are afraid, I suggest also to add the link to known bugs of competitors...
"Users groups" should publish a quality ranking of all editors. (based on number of feature/size of code ratio the number of remaining bugs or minor malfunctions lower payload...)
But we don't have time doing such, so we must leave this job to pro publications ;-)
~~PaKo @ www.BeMore.ch (Sorry for the Bad English, did you speak French ? Join us https://www-secure.symantec.com/connect/groups/gro... )
you may like to tag this idea
you may like to tag this idea under NetBackup as well.
"Just one person saying to me, “You’ve made my day!” makes my day."
done
done ;)
Thank you :)
Thank you :)
"Just one person saying to me, “You’ve made my day!” makes my day."
Perhaps just a list of acknowledged bugs
When we're having problems with a particular version of a product (which we are), and by looking on the forums I can see that others are too, a "YES we know about it" list would be very helpful. Then at least I can stop chasing my tail thinking it's something I did wrong.
My 2 cents...
For Altiris solution, it is already the case
Hi pbogu, For Endpoint management Altiris solution, it is already the case, through the KB.Altiris.com (KNOWN ISSUE: ) like:
kb.altiris.com/article.asp
And you can subscribe (email based, no registration requirement) to "upper" the "case".
There are also publication of the "planned" known issue to be fixed:
https://kb.altiris.com/article.asp?article=46426&p=1
That is very nice & I love the Altiris KB.
Of course we would like this kind of publication for other non Altiris solution... But I think the standard Symantec KB do that already?
But I must say I prefer the Altiris KB instead of the Symantec KB, I find more easily in the Altiris one ;-)
~~PaKo @ www.BeMore.ch (Sorry for the Bad English, did you speak French ? Join us https://www-secure.symantec.com/connect/groups/gro... )
Thoughts
I know of a few reasons why Endpoint Protection does not currently do this.
Any issue with Endpoint can have a myriad of causes, we would hate to publish a document stating a problem is known without doing the legwork to verify it is the exact issue you are having the problem with. We do have some of the "Symantec is aware.." documents listed where we know of only one cause such as:
http://service1.symantec.com/SUPPORT/ent-security....
http://service1.symantec.com/SUPPORT/ent-security....
http://service1.symantec.com/SUPPORT/ent-security....
The majority of the possible defect issues have multiple causes so simply putting in a "Symantec is aware..." document might stop people from resolving an issue that we have a possible solution for.
We also would like to know a relative number of customers running into the problem so we can prioritize our resources in getting them fixed. While we can see the number of page views on our support site that doesn't necessarily translate to the number of affected customers. This does require customers to call in in most cases though Symantec can get a better understanding of how many of people this affects as well as allow us to gather more data from you all to verify we understand the cause so we can get a solution.
The other reason has to do with how Symantec publishes our internal documents to our external site. I won't go into detail on this as it's internal info and is also something we could easily change.
I am certainly not saying this is a bad idea, just givin insight as to how it is currently set. We have internal tools to check for current known defects though it is a bit cumbersome to use, having a list such as this would be nice to have.
I understand your point of
I understand your point of view but also there is no way to be notified (mailing list, RSS or whatever else) about new KB articles like that.
https://www-secure.symantec.com/connect/idea/rss-kb-articles
This is a good idea. It will
This is a good idea. It will give an inner site about the seriousness of various bugs.
Yes, I agree that some sort
Yes, I agree that some sort of mailing list or or RSS feed should be set up when new KB articles for a product come out. Kind of like how the Microsoft teams do their stuff:
http://blogs.technet.com/askds/archive/2009/08/28/new-directory-services-content-8-16-8-22.aspx
http://blogs.technet.com/networking/archive/2009/08/24/new-networking-related-kb-articles-for-the-week-of-august-16-august-22.aspx
-Jason Carter
Marshall University
Twitter anyone
Why not add Twitter into the mix. VMware tweet there KB articles and weekly digest when new ones published - works quite well. I wasn't a fan of Twitter, but it does have its uses in this area for pushing updated info out as an alternative to email.
I already submitted this an an idea back in August of this year.
https://www-secure.symantec.com/connect/idea/rss-o...
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• Note: If this post provides you with help please vote or mark it as a solution. Thanks.
Or you can just plan on
Or you can just plan on checking pages like http://seer.support.veritas.com/docs/NBUESVR_diges... or http://seer.support.veritas.com/docs/BEWNT_digest.htm . Given that they post new technotes daily, what would be the point of an RSS feed or email alerts ? =)
- "Your backups are only as good as your restores."
well the point of RSS is that
well the point of RSS is that you don't have to visit multiple sites to check for updates because you can have subscriptions from various places in one place (program). personally I've RSS for world news, it news, joke sites and McAfee KB (yes I'm dealing with them too) in one place. I would have to check about 30 pages to check for updates, with RSS I just check all updates in one place and if there is something interesting (based on title / short description) I check the source and read whole article. Besides, it shouldn't be to hard to generate RSS from those websites you gave. But take note that they are only for veritas (there is similar for altiris) but what with the other products?
There is also this
There is also this seer.entsupport.symantec.com/search_forms/doc_list.asp
Can probably remove the tag for NetBackup.
Edit: Don't miss the subscribe button, top right.
The idea is good if the same
The idea is good if the same comes under symantec site. Which enable the users to connect to symantec for all virus,bugs suspecious...
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