Video Screencast Help

Live Assistance Support

Created: 31 Oct 2010 • Updated: 01 Nov 2010
deepak.vasudevan's picture
0 Agree
2 Disagree
-2 2 Votes
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Status: Reviewed

Dear Connect Team,

Recently I was troubleshooting an issue with SEP team and we had to exchange our discussions through connect postings. I was just thinking if Connect could bring out a Live Assistance (either through an interactive text chat or a screen sharing) from within the Connect application that would still be a giant step in the user-friendliness of the application and expedite problem solving more rapidly.