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Live Assistance Support

Updated: 01 Nov 2010 | 7 comments
deepak.vasudevan's picture
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Status: Reviewed

Dear Connect Team,

Recently I was troubleshooting an issue with SEP team and we had to exchange our discussions through connect postings. I was just thinking if Connect could bring out a Live Assistance (either through an interactive text chat or a screen sharing) from within the Connect application that would still be a giant step in the user-friendliness of the application and expedite problem solving more rapidly.

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melman's picture
23
Feb
2011
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New processor

I installed a new processor. I told them that I have Norton and have just been covered for a year. Am I ? I back-up everything but I just need to ask. The phone is not working. I'm on hold.

melman's picture
23
Feb
2011
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Do I live chat now?

Do I live chat now?

rakpa01's picture
06
Mar
2011
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i need help. was on remote

i need help. was on remote assistance with symanted employee. he removed then re-installed my product. it's not there any longer

need help!!!!!!!!!!!

 

niteshmishra4@gmail.com's picture
12
Apr
2011
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critical virus

Dear support Team,

                              This is nitesh from Boston Technology Group New Delhi, India. I am using Symantec End point protection 11.0.5 but last 5days it is not working properly & now i am find some viruses is not removing properly this is win32.downloadup.b & Trojen.Gen.2.So please help me how to remove thithese viruses properly. I am sending the screen shot of this viruses with this attachment.

 

 

 

Thanks with Regards,

Nitesh Kumar Mishra

AttachmentSize
virus sample.pdf 93.75 KB
LeslieMiller's picture
12
Apr
2011
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Please post your question in

Please post your question in the SEP forum for better visibility and traffic.

alam01's picture
05
May
2011
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Virus found trojen.gen.2

Hi,

 

I have Server 2008 last 4-5 days back trojen.gen.2 is automatically generate even i delete all temp folder .

Automatically increase log or quarantine so please check and give me solution how can i remove completly from this server.I also attached a file so very easy to u verify which type of problem...

Thanks

Naushad

trojan.gen_.2.JPG
muffy's picture
06
May
2011
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re: Sprint aircard use

I hope this question isn't as dumb as I feel. I want to know if Norton Identity Safe protects  me from people getting into my computer by using my aircard; or is it not as easy to get online on my aircard as it is using someones elses WIFI. If I need some other knid of protection, what do I need?