Live Assistance Support
Updated: 01 Nov 2010 | 7 comments
Status:
Reviewed
Dear Connect Team,
Recently I was troubleshooting an issue with SEP team and we had to exchange our discussions through connect postings. I was just thinking if Connect could bring out a Live Assistance (either through an interactive text chat or a screen sharing) from within the Connect application that would still be a giant step in the user-friendliness of the application and expedite problem solving more rapidly.
Idea Filed Under:
Comments
New processor
I installed a new processor. I told them that I have Norton and have just been covered for a year. Am I ? I back-up everything but I just need to ask. The phone is not working. I'm on hold.
Do I live chat now?
Do I live chat now?
i need help. was on remote
i need help. was on remote assistance with symanted employee. he removed then re-installed my product. it's not there any longer
need help!!!!!!!!!!!
critical virus
Dear support Team,
This is nitesh from Boston Technology Group New Delhi, India. I am using Symantec End point protection 11.0.5 but last 5days it is not working properly & now i am find some viruses is not removing properly this is win32.downloadup.b & Trojen.Gen.2.So please help me how to remove thithese viruses properly. I am sending the screen shot of this viruses with this attachment.
Thanks with Regards,
Nitesh Kumar Mishra
Please post your question in
Please post your question in the SEP forum for better visibility and traffic.
Virus found trojen.gen.2
Hi,
I have Server 2008 last 4-5 days back trojen.gen.2 is automatically generate even i delete all temp folder .
Automatically increase log or quarantine so please check and give me solution how can i remove completly from this server.I also attached a file so very easy to u verify which type of problem...
Thanks
Naushad
re: Sprint aircard use
I hope this question isn't as dumb as I feel. I want to know if Norton Identity Safe protects me from people getting into my computer by using my aircard; or is it not as easy to get online on my aircard as it is using someones elses WIFI. If I need some other knid of protection, what do I need?
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