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LiveUpdate Administrator 2.x - Improved Update Management

Created: 30 Aug 2010 • Updated: 04 Nov 2010 | 9 comments
Mick2009's picture
25 Agree
1 Disagree
+24 26 Votes
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In the Symantec Endpoint Protection Manager, it is easy to tell at a glance what version of definitions the server has downloaded and is making available to clients.  See the article "LiveUpdate and content troubleshooting for the Symantec Endpoint Protection Manager" (http://service1.symantec.com/SUPPORT/ent-security....) for an illustration.

The LUA 2.x server, which is dedicated to downloading and distributing content, has no such easy way to view what revision of material is currently the latest.  It would be an excellent enhancement if such a feature was built in to a future LUA revision.  It would be great if this was laid out as a table or a chart, which products and components (listed in rows) and which version is available at all of the LUA server's Distribution Centers (going across).  That way it could be determined if a distribution to a particular DC had failed.

Ideally, this functionality would also make it possible to see what "Defs Version" corresponds to the LUA's updates.  These defs version codes are what appear in the SEP or SAV logs:   "New virus definition file loaded. Version: 120829d." (See http://www.symantec.com/business/security_response/definitions/multipledaily/ for a history of certified daily definitions that have been made available for SEP.)  This information would make it easier to compare what has been downloaded by the LUA 2.x server and what has made its way to particular clients, during troubleshooting.

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AravindKM's picture

If this idea got implemented the troubleshooting of of LUA will be much more  easier..

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

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pebcak's picture

Critically needed.

Senior Consultant @ Creative Breakthroughs, Inc. a Symantec Platinum Partner

http://www.cbihome.com/

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FrenchGuy's picture

With the right information on the LUA database model, it should be possible to build the proper query.

I tried to connect on the LUA DB with psql.exe and it proved successful: I just listed the tables and though the names are self-explanatory, I wish some documentation was available.

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CVALLET's picture

what pity.. it is not by default ???

 

< pfuttttt....>

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John Cooperfield's picture

The date and rev number is needed for development testing and troubleshooting.

Would Symantec please publish the LUA Schema?

I do not know yet if an Idea has been posted for this:

Under Manage Updates, my LUA (used for SEP) will only display the latest download of each type. There is not a way to display the TESTED def (the previous one) so that it can be marked as Passed and thus made available to a Production distribution schedule.

Thank you

John

 

 

 

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David M.'s picture

I just worked on an LUA case where knowing the definition revision is vitally important for testing before distribution of updates. This or a similar function gets brought up in at least half of my LUA cases.

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John Cooperfield's picture

 

I would like to add that if it cannot be ready in the next LUA release, a nice alternative that might be much easier to code is a separate tool that you can run, point to a folder or file or files, that will return the actual content date and revision number. i.e. 8/1/2012 rev. 4  or  20120801.004.  

 

Thanks

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John Santana's picture

thanks for sharing !

Kind regards,

John Santana
IT Professional

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Please be nice to me as I'm newbie in this forum.

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John Cooperfield's picture

 

Please vote up if you have ever tried to troubleshoot LUA and realized that there is no practical way to tell what revision(s) is/are in the LUA.

 

 

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