LoadPoint tool log submission through mysupport.symantec
Updated: 02 Nov 2010 | 3 comments
Now a days it is easy to open a case through mysupport.symantec.com but it is taking lot of time to assign the Technician to that case. So it will be nice if we can directly upload the Loadpoint tool logs to Symantec Lab. And get analysis report for file submission.
Idea Filed Under:
Group Ownership:
Comments
Nice one
Nice solution to open a cse,
But this is limited to SEP, we cannot upload the load point tol logs for other softwares such as Brightmail
This will help us to log a case regarding SEP
Thanks ....................
Regards,
Prashant Thumar
Duplication from client side ...
Hi All ,
I have configured duplication from client side with Netbackup 7 .
But how to check whether duplication happening or not ?
Or is there any procedure ?
Please suggest .
Thanks in advance .
Thanks & Regards
Vinod N.Shinde
Netbackup Technical Executive
*****************************************************************
Also, once the case was
Also, once the case was created. It should only be one technician that will handle it except that the agent was unable to resolve the issue.
Most of the time, if the assigned technician is not available, the case will be re assigned which means another long hold time.
Would you like to reply?
Login or Register to post your comment.