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SMC service crashing

Updated: 18 Nov 2009 | 1 comment
premk's picture
4 Agree
1 Disagree
+3 5 Votes
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Status: In Review

enchancement for the service to start and get the policy from the SEPM.

we were noticing that the SEP service was failing from corrupted policy files.  We were never able to reproduce this issue, and there is some belief that they were corrupted outside of product handling of the files.

 
Because of this scenario, there isn't anything we can really create a defect for a fix within the product itself, but we would still like the product to start the service even in a state where the policies are corrupted, and communicate to the SEPM to obtain a new policy in this scenario

Replacing these 4 files manually fixes this problem which we want the product  to run the service and get the policy from SEPM

serdef.dat - client policy

server.dat - (temporary holding place for policies that get downloaded from the SEPM)

cltdef.dat - another client policy stating what the client has control over

backup.dat - backup of the serdef.dat file

Regards
Prem

Comments

JimW's picture
18
Nov
2009
0 Votes 0
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Thank you for the suggestion.

Thank you for the suggestion.

Jim Waggoner Director Product Management, Symantec Endpoint Protection, Enterprise Security Group, Symantec