Video Screencast Help
Search Video Help Close Back
to help
Not able to make it to Vision this year? Get a sampling in the Best of Vision on Demand group.

Multiselection of the messages in the qurantine doesn't work if a message is failing the release.

Created: 12 May 2010 | 1 comment
Christian Tripputi's picture
3 Agree
0 Disagree
+3 3 Votes
Login to vote

Hi,

from a customer experience I noticed a limitation releasing the messages from the quarantine page.

It happend that thousand of messages were stuck in the quarantine because the messages were created out of rfc and detected like spam.

The release funtionality was working well selecting a message at the time.
Since the messages were originated by the same source we expect to release them all in a single action after filtering the quarantine by sender.
Because the distribution list were addressing almost 14K different domains, the release process were stopping at the first failure. basically where the domain was not responding or mispell.

It would be nice to have the ability to release all the messages selected skipping the messages retunring errors.

regards
Christian

Comments

Cricket17's picture
13
May
2010
0 Votes 0
Login to vote

This behavior is also happens

This behavior is also happens when clearing incidents.  If you've selected all, and click an action, and one or more messages are in-eligiable, the action errors.  A pop-up that offers to abort or continue with eligible would be nice.