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mysupport website support for BE 2010

Created: 23 Feb 2010 | Updated: 01 Nov 2010 | 2 comments
pkh's picture
pkh Trusted Advisor
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Status: Implemented

Currently, the mysupport website does not allow problems to be submitted for BE 2010.  The latest BE version recognised is BE 12.5.  This should be corrected.

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Peter Imming's picture
Peter Imming Symantec Employee Accredited
mysupport website support for BE 2010 - Comment:24 Feb 2010 : Link

 Hello,

We are looking into this problem now. Will reply with status as soon as possible. Likely just an oversight on our part.

Sorry about that.

Peter

Peter Imming, Sr. Product Manager, NetBackup, Symantec peter_imming@symantec.com

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Peter Imming's picture
Peter Imming Symantec Employee Accredited
mysupport website support for BE 2010 - Comment:05 Mar 2010 : Link

Hello,

Thanks for the heads-up that this was not working for you. It has been resolved and should be working as of today.

Try it out and let us know if you have more problems.

Thanks

Peter 

Peter Imming, Sr. Product Manager, NetBackup, Symantec peter_imming@symantec.com

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