Video Screencast Help

Request for a new forum under "Endpoint Management & Virtualization Forums" - Out of Band Management...

Created: 25 Oct 2009 | 7 comments
deejerydoo's picture
4 Agree
1 Disagree
+3 5 Votes
Login to vote

Hi,

This is a cross post, from the forum mentioned in the subject line, I did on October 21st, 2009

Hi,

I have noticed that OOBM (Out of Band Management - covering vPro, ASF etc) doesn't have it's own forum. In my experience this is a forum that may well get a fairly significant amount of use!

It also appears to not be recognised by Symantec as a product yet!?

What do the community think?

Regards,

David.

Comments 7 CommentsJump to latest comment

Zahid.Haseeb's picture

 what is this product

Any comment will be appreciated. Mark as Solution if your query is resolved
__________________
Thanks in Advance
Zahid Haseeb

zahidhaseeb.wordpress.com

-1
Login to vote
Joel Smith's picture

Hi,

I agree that Out of Band Management should have a separate Forum. I would suggest including Real-Time System Manager. This product makes use of the protocols configured by Out of Band and is a nice fit. Perhaps call it the Out of band and Real-Time forums?

Regards,

Joel

Joel Smith
Symantec Services Group (SSE)
Sr. Principal Support Engineer

0
Login to vote
Terry Cutler's picture

I have mixed thoughts on breaking out a separate forum for out-of-band management.   I've been a primary contributor - along with Joel - on this topic for over 3 years.

Although it might be helpful for some to have a separate forum on out-of-band management, this may not align to the specific product groupings of Symantec.   It may be preferrable to maintain site content order according to product focuses.

Out-of-Band Management refers to managing systems outside of the operating system or agent.   Technologies and protocols such as ASF, WS-MAN, Intel AMT, and so forth make this possible for client systems.   For more than 3 years, Altiris solutions have been deployed in production environments to take advantage of Intel Active Management Technology within the Intel vPro platform.    The Out-of-band management and real-time systems management solutions are including within Client Management Suite.   My experience may be biased due to present focuses - yet production implementations are primarily tied to the Intel AMT capabilities, although the software will also work with ASF or WS-MAN.

Thus a question to the community - is the preference to focus on technologies and protocols, or more to the solution focus of Symantec product suites?   My suggestion is stick with the production solution focus to help maintain content\order

The webinar and resource link referenced above provides a snapshot what Intel AMT can do, including reference to how Symantec Endpoint Management and Virtualization solutions currently or will take advantage of this capability.   Out-of-Band Management be will incorporated into Symantec Workplace Streaming (i.e. Appstream) and brief references were made to other Symantec products which will include the functionality.

My focus has been on the Active Management (AMT) portion of Intel vPro Technology within the Symantec Connect forums.   Until recently - this has been primarily client or endpoint management focused.   However, Intel vPro also incorporates virtualization and security aspects into the hardware - and Symantec solutions utilize or enhance such items.  Thus there may be future articles which reference Intel vPro technology on enhancing deployment of Windows 7, migrating to virtual client environments, improving application license reclamation, and so forth.   These examples all fit under Endpoint Management & Virtualization.   

Hope that helps.

The opinions expressed on this site are mine alone and do not necessarily reflect the opinions or strategies of Intel Corporation or its worldwide subsidiaries

+1
Login to vote
deejerydoo's picture

Thanks for the input Terry. I think you may well have touched on the reason why OOBM needs to have it's own group, "It may be preferrable to maintain site content order according to product focuses."

As NS/OOBM is a distinct free product from Symantec there is the likelihood that people will only be using this product and not CMS or the full RTSM or any other SMP product for that matter. For these people this may well be their first dip into using the SMP and if there is no distinct product support area or forum I can imagine they will rapidly become lost or overwhelmed by the plethora of other solutions under the ever growing SMP banner.

If OOBM is Symantec's means of leveraging into the OOBM market then they need to more clearly define it as a distinct product, which includes the way support and forums are set up around it.

Also, it's all too easy for those of us who have been using Altiris/SMP for a number of years to forget how expansive and complicated SMP can be for newbies. i.e. Those people usually most in need of help.

Imagine... you have just downloaded your first copy of NS with OOBM to take a look at it to manage the new fleet of vPro PCs you've just ordered and you take a look at Symantec's forums... OOBM is not listed as a product!? If you are persistent enough you'll eventually find it's buried amongst other SMP products!?

I'm a strong believer that if it's a Symantec product (even the free ones) then it should be fully recognised and treated as such. The free tools based on SMP are often the wedge for SMP to get into an organisation. If we don't make these as identifiable and easy as possible there are lost opportunities afoot!

+1
Login to vote
Terry Cutler's picture

You've made some compelling statements for a separate forum

Imagine those who are Dell customers and downloaded\installed Dell Client Manager... and heard something about vPro or AMT.  

If a forum or sub-community for OOBM seems appropriate - than so be it.   It will cross over to other communities such as the larger Endpoint Management, yet it will also allow a more focused forum.

The opinions expressed on this site are mine alone and do not necessarily reflect the opinions or strategies of Intel Corporation or its worldwide subsidiaries

0
Login to vote