Select Other Assets than Computers in My Helpdesk
Updated: 16 Jan 2007 | 2 comments
Currently the MyHelpdesk allows users only to select an asset for a new incident to which the user is associated to.
In our environment we have imported network printers and other devices and would like to give our users the possibility to create incidents for those devices (Via the My Helpdesk), even though they are not the owners of this asset.
We would need to have a search possibility for different asset types also in the My Helpdesk console.
Idea Filed Under:
Comments
No problemo
Look in the Admin flyout under "Resources". You will see all the resource types that can be sync'd with Helpdesk. Printers, routers, handhelds, desk phones, forklifts, whatever. That's where you select them.
But this works only for the worker console
Selecting additional Resources only makes them available for a worker in the worker console.
What I am looking for is the possibility for a user to select, for example, a network printer from the "My Helpdesk" console, even if the user is not currently associated with this network printer.
Would you like to reply?
Login or Register to post your comment.