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Support for Snow Leopard OS X 10.6.1

Created: 12 Oct 2009 • Updated: 24 Aug 2010 | 37 comments
Larry Schunk's picture
9 Agree
0 Disagree
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Status: Implemented

 It would be nice to have known that Backup Exec Agent for Macintosh does not support Mac Servers running Snow Leopard BEFORE we updated. There is no information at all on the Symantec site regarding SL Mac OS X 10.6. It would also be nice to have a way to be notified when/if an update that supports Snow Leopard is available

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Colin Weaver's picture

Snow Leopard support is likely to be provided by Hotfix not long after BE 2010 is released.

The way Symantec usually works is if an Operating System version does not appear in the SCL then it is not supported.

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Peter Imming's picture

Hello

Sorry about the delay. The changes for backing up OS X 10.6  were bigger than we thought. We are working on it now though and should have something in the near future. No promises, but I would like to see this released in next 30 days.

Subscribe to this post for notifications and Ill change the status to "Implemented" when its ready. You will then be able to just run LiveUpdate in BE 2010 to get it.

Peter

Peter Imming, Sr. Product Manager, NetBackup, Symantec peter_imming@symantec.com

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rorymccabe's picture

Hi Peter,

I guess 30 days was not enough for you guys to get this sorted out, can you update us all on when we get support for 10.6???

Thanks.

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RCadminguy's picture

I do think Symantec had far enough advance notice that Snow Leopard would be released by Apple to be able to have a Mac Server agent release six months after SL was released by Apple. I was told in Dec. by Sym Support that SL would be supported at the release of BE 2010. What a not so great suprise!! Your customers have multi-platform servers that we have to support. I'm buying Retrospect now.

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Peter Imming's picture

 We added just about everything we could. OS X 10.6 just introduced more change in it than we originally thought and did not make it in time. Hate to loose your business to Retrospect but I understand if Mac backup is your primary need, then Retrospect is a fine product.

Peter

Peter Imming, Sr. Product Manager, NetBackup, Symantec peter_imming@symantec.com

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Bryan Vines's picture

Mr. Imming,

Would you be so kind as to supply an update on the status of the ability of Backup Exec 2010 to back up a Mac OS X Server 10.6.x client? I have installed the Remote Agent for Macintosh Systems version 13.0.2896 on such a system. My observations are below:

  • Installed Remote Agent for Macintosh Systems version 13.0.2896 on a Mac OS X Server, version 10.6.3.
  • Configured Remote Agent for Macintosh Systems to use BE 2010 Server as media server.
  • Started the Remote Agent for Macintosh Systems using the command ./beremote --log-console.
  • Observed console output as the Remote Agent for Macintosh Systems started.
  • Observed console output as the BE 2010 Server attempted to browse the Mac OS X Server.
  • The BE 2010 Server terminated the Remote Agent for Macintosh Systems.
  • Console output on the Mac OS X Server said, "Killed."

If there is a prerelease version of the Agent or a hotfix which will allow clients running Snow Leopard to be backed up, and you would like feedback on same, please let me know.  

Yes, I realize asking about the availability of a prerelease version of anything is silly -- if a thing is available, it is because it has been released. Still, I am certain you understand my meaning.

Thanks for any information you may provide.

--
Bryan Vines

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RCadminguy's picture

I think Symantec does not take seriously enough the vast installs of Snow Leopard in the field. It seems you folks would want to deploy a complete product to your customers. Certainly if can Symantec support Leopard then you should be able to support Snow Leopard! This a huge disappointment to those of us who need these critical backups of our environments.

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David Cramer's picture

Justed wanted to add to the list of another frustrated customer waiting on the MAC agent to support 10.6.  We upgraded to 2010 in anticipation of being able to use the new agent, but have found it is still not supported and won't even install.  I work at a major University and one of our criteria for choosing a backup software vendor is that it will work in a multi-platform environment.  If Symantec is going to continually be behind in development for new OS versions, then we will need to re-evaluate our selection of using your product.

I was also quite frustrated in the amount of time it took just to find out this answer.  I was on hold for over 45 minutes just to speak to a representative to enter my ticket.  It took her over 20 minutes just to find my support contract even when I gave her the specific ID. Then on hold for another 20 minutes to speak to a tech support representative and then another 20 minutes for him to determine, yes, indeed it is not supported.

Please add me to the list of those needing notified when it is available.  Hopefully it will not require another reboot of my backup server just like happens everytime a hotfix or patch comes out.

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David Cramer's picture

Please inform when supported agent is available.

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Meyocks Admin's picture

Upgraded the server and the flaky backups turned into non-existent backups.  Spent several calls mucking about work-arounds with tech support to no avail.

6 months is an awfully long delay for support.

A consulting service I contacted recommends Presstore by Archiware for cross-platform backups.  Competitive upgrade pricing is available.

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JS-NS's picture

Hi Peter,

Is there any update on the Snow Leopard compatibility ETA ?
(I'm subscribed to this post and eagery awaiting)
We've got a site about to commission 6 new OSX 10.6 servers and we're hoping to have somethign we can tell them ion this front.

Thanks.

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LP-tech's picture

 ...not impressed with the lack of support for a prominent server-level OS.

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opscore's picture

Please advise on an updated ETA.

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rorymccabe's picture

Hi Peter,

I guess 30 days was not enough for you guys to get this sorted out, can you update us all on when we get support for 10.6???

thanks.

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Rockies's picture

Instead of skulking in the background, can someone at Symantec give us all an update on when we can expect to get a product that works on 10.6?

I think it's the least you can do for your customers!!

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JamesClark_AMS's picture

Can we get some feedback?  I have kit waiting to be rolled out, everything is on hold for this HotFix.  Can we get more information?  

 

Is this being worked on?  

Why is it taking so long?  

When can we expect it?

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LP-tech's picture

This server OS was released 7 months ago!!...and still no support?  Unbelievable.  I have been putting off purchasing your vSphere agents, and renewing my existing support for your products until this is resolved, and I am now seriously looking into a number of competing products instead.  For now, we are limping along with the built-in Time Machine tool, but it makes offsite backups a challenge.

Please at least provide regular updates with respect to your progress on this...even if there is no progress, so we can move on!

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Rockies's picture

Peter Imming
7 weeks ago you said 'No promises, but I would like to see this released in next 30 days.'
However you've not had the courtesy to give any of your customers an update on your progress or a possible release date for over 6 weeks now.

I think it's time you suck it up and let us know what is going on.

This is completely unacceptable.

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EPOJK40105's picture

No news on 10.6 support and even not a bit of information from Symantec!!
Are they no longer interested in selling their products??????
I am currently testing Backup Exec 2010 but will not buy it without full support for Mac Snow Leopard.

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Ruaidhrigh's picture

Any news on 10.6 support, Come on Peter, get back in here and let us (your paying customers) know what’s going on. It has been nearly 2 months since that last update.  I am very close to just giving in and abandoning Symantec all together for another company. The clock is ticking….. TICK, TOCK, TICK, TOCK …….

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Hal-US's picture

I just spoke with someone in sales who directly contacted an engineer at Symantec.  The bad news was the engineer told him that support for Snow Leopard (10.6) is still being considered.  That's right, "considered".  I then asked "Does that mean this isn't in development yet?"  He confirmed that was the case.  

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rslygh's picture

Are they just waiting for 10.7 to be announced and released, hoping it will solve whatever programming issues they're having? Or have they decided to abandon all Mac remote agent support moving forward since that's the only reason support should still be in the "consideration" stage only?

Has anyone defected already and moved to a different backup software for their Snow Leopard machines? I'd be curious to hear what you're using, and how it compares to your previous experience with BackupExec on your non-10.6 Mac

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kevinharvey's picture

Has anyone heard any news on the release of 10.6 agent?

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Bobby123's picture

Before reading any of these posts.
They transfered me to someone who then called and left a message back for me.
She said that the MAC agent is supported....      I did mention we had 10.6
And she said that agent can be purchased but gave no other info except if I had more questions to call
1-800-745-6054

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Bobby123's picture

Got the word on this.
If you get the MAC agent 6.3  6.4  and 6.5 they are telling me that a patch is available.
The person I just spoke to talked to someone else and it is on an internal note in symantec.
I asked if I can have that and she said it should be on the Forums....????

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jahrj's picture

Bobby123, was the person you spoke with mistaken about the patch being available? Does anyone have any further news on this matter?
 

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Colin Weaver's picture

I am nott 100% sure but the version numbers in Bobby123's message seem to be NetBackup version numbers not Backup Exec ones

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Rockies1's picture

Under the assurances of a Symantec employee in Insight UK we bought BE 2010 for all our Windows servers as well as our Mac servers and was told the agent would 'definately' work on OS 10.6 as we had concerns it wouldn't. This was early Feb, I believe Insight had Symantec in to encourage customers to upgrade....
About 15 weeks later there is still no working Mac agent, we have requested a refund from Insight UK who have replied saying that Symantec will not authorise a refund!

Surely under the law we should have paid for a product that was 'fit for purpose' and considering we have given Symantec more than a 'reasonable' period of time to rectify the situation we should be entitled to a full refund considering they do not have a working product?
Dunno, maybe something for the legal bods to figure out, but common sense and fair play tells me I within my rights here?

All I can say is 'Don't do it!!'

We for one will be re-evaluating out Windows backup solution once our renewal comes up! 

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LP-tech's picture

https://www-secure.symantec.com/connect/blogs/test...

According to the above webpage, this functionality is now available in a beta version only...perhaps, if we're lucky, it will reach production 1 year after Snow Leopard was released.  :-s

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jahrj's picture

Snow Leopard will be supported in BE 2010 R2, according to this document that was last updated yesterday, 7/27: http://seer.entsupport.symantec.com/docs/358131.htm

Does anyone know when the official R2 update will be available? I do not see any other mention of the R2 update anywhere else on the site.

Thanks.

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Colin Weaver's picture

Customers on the First Availability Program can get R2 now - general release is currently scheduled for 2nd August - and unless something major happens this date should not change.

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muhajreen's picture

I am interested in BE and I want to try it with RAMS. So as mentioned above, I will need R2. Can you please advice how to get it for try?

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BE-Billy's picture

This is now supported in BE 2010 R2.

Thanks!
Billy

 

Billy Cashwell

Sr. Product Manager, Backup Exec

Information Management Group

Symantec Corporation

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Tim1130's picture

A full year after the release of OS 10.6 in August 2009; and 18 months after the release of the 10.6SL beta by Apple; Symantec finally releases a remote Agent with BackupExec 2010r2 which does actually support OS 10.6.

There is only a minor issue - it does not install. We have an Enterprise support agreement until 2011/2 - but when I mentioned the issue to my sales rep they only shrug it off - and told me I should be using NetBackup.

BE-Billy, you are really a hero - you actually managed to install it. Either you are ignorant and have no contact to real users, or you are just blindly re-hasing the README file. In real life, the installer bails out and fails to install any binary.

THANKS BILLY - thank you so much for your valueable ADVICE ! It does not even install - but thank you.

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Colin Weaver's picture

Juts for info we have an identified installation problem if Snow Leopard is enabled/running with a 64 bit kernal.

This can be solved by temporarily switching the system back to a 32 bit kernal, installing the Backup Exec agent and then switching it back to 64 bit.

This is documented in:

http://www.symantec.com/docs/TECH137610

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hezekiahb's picture

Is this going to be fixed?  This is actually a big problem for 10.6 server since it requires 64bit kernel & Apple fully intends to shift towards 64bit kernel with 10.7.

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