Status: Reviewed

Uninstall option from SEPM

Created: 02 Aug 2009 • Updated: 01 May 2010
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+28 28 Votes

Most of the encountered issue in our company are corrupted SEP clients like SMC.exe cmc.exe rtvscan.exe etc I dont know why it became corrupted maybe there i some conflict between SEP and other application install in the workstation, I believe this is corrupted because it keeps on prompting on the screen, to resolve this we are about to visit the user just to uninstall then reinstall the SEP client to that machine everytime the problem recur, my idea is why dont you include the uninstall option from the SEPM server so that we can remotely uninstall then reinstall the SEP client it will lessen the admin intervention between client and it should be silently uninstall then reinstall. thanks

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02
Aug
2009

Addtional idea if they can

Addtional idea if they can include also the repair option it would be nice.

02
Aug
2009

great idea!!! yeah why not

great idea!!! yeah why not include that in the future build of SEPM.

Jeremy Dundon
Symantec Employee
Accredited
Certified
03
Aug
2009

There is a tool that you can run from the SEPM to do this.

The Competetive Uninstall tool found on CD2 can be used to remotely uninstall clients.

CD2\Tools\CompetitiveUninstall\SEPUninstaller\

There is a readme.txt with full instructions there.

03
Aug
2009

IF it is available why dont

IF it is available why dont they integrate the uninstaller to the SEPM like migration and deployment wizard.

:-)

11
Aug
2009

Missing Option in SEP 11.X

Hello everybody,
As you know, most Antiviruses have the Remote Installation Option & so, this is necessary for Symantec when you Compare them together.
I think that, Symantec's technical team, should think about this feature, because this is a missing option now.  :-(

bbastos
Accredited
Certified
17
Aug
2009

It is unbelievable that a

It is unbelievable that a tool of this size has no integrated options to remote remove and reinstall. Most corporate antivirus has this option integrated. The idea of corporate antivirus is to minimize the work of the administrator. And the lack of this feature will hand back to this idea. Symantec is taking a long time to integrate this feature in SEPM.  This type of thing is important when choosing an Antivirus solution.

Jeremy Dundon
Symantec Employee
Accredited
Certified
17
Aug
2009

This feature is already available.

Please see my above post for instructions. 

bbastos
Accredited
Certified
18
Aug
2009

But it is not integrated into

But it is not integrated into the Console. In other Antivirus solutions, with just one click you can perform the removal of the client through the management console. As simple as the installation of a client.

What prevents the implementation of this feature in the console?

Jeremy Dundon
Symantec Employee
Accredited
Certified
18
Aug
2009

Correct, it is not integrated into the console.

But the tool is available while we wait for it to be integrated into the console.

bbastos
Accredited
Certified
18
Aug
2009

Important to know that

Important to know that Symantec is aware of this inconvenience. More important is to act on the problem. The implementation of this feature is planned for the next SEP version?

AravindKM
Trusted Advisor
20
Aug
2009

  It is a good idea. In SEPM

 

It is a good idea. In SEPM console we should be able to remove SEP software from clients PCs .In console if we select client/clients we should get uninstall option.

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

24
Aug
2009

there should be a right click

there should be a right click and un-install option from SEPM...or we should be able to push cleanwipe remotely from SEPM.

11
Jan
2013

Agree, the inability to have

Agree, the inability to have your own software uninstalled is a travesty of programming.  It ruins your reputation.