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Scheduled Maintenance: Symantec Connect is scheduled to be down Saturday, April 19 from 10am to 2pm Pacific Standard Time (GMT: 5pm to 9pm) for server migration and upgrade.
Please accept our apologies in advance for any inconvenience this might cause.

Warnings about maintenances

Created: 08 Dec 2010 • Updated: 08 Feb 2012 | 12 comments
Pawel Lakomski's picture
8 Agree
0 Disagree
+8 8 Votes
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Status: Reviewed

Hi,

I am sure we all really appreciate how Connect is maintained. Personally I find it as one of the best designed interactive places on the Internet. It is easy to use, clear and fast.

What I would like to suggest though is to create on a main Connect page a small box for maintenance/down information from administrators. I fully understand that from time to time the site should be switched off for a while. However, it could be nice to advertise such down times, maybe even in advance, so people would not try again and again to launch connect pages, especially while not the whole site is down but for example only the content of forums/posts cannot be viewed. This situation may make people think something is wrong with their own connection/browser.

This idea may also decrease workload for Connect support as they will not have to replay to email asking what is wrong.

If you agree, please vote.

Comments 12 CommentsJump to latest comment

Andy Welburn's picture

Any advance notice of possible service impact would be greatly appreciated!

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Kiran Bandi's picture

Notifying all the users before maintainance or a banner indicating that information on the home page will be a good option.

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xlloyd's picture

Oooooh...so the site is actually under maintenance when my browser starts to redirect itself endlessly? (I hope that's what y'all are talking about and that my computer doesn't actually have a virus lol)

+1

I like the banner idea!

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Andy Welburn's picture

changes in the KB search

https://www-secure.symantec.com/connect/forums/net...

Basically if you follow a link to an old TechNote document or some such it will re-direct to its new location.

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xlloyd's picture

No man...I'm not talking about redirecting an old document to it's new location...I guess I must have a virus then lol.

What used to happen (hasn't happened recently) is that I'd open my bookmark to Connect and it looks like it's redirecting to another page, and the URL keeps changing between 2 (maybe 3...I don't remember) different links. That would just keep happening indefinitely and the same thing happened when I tried to access Partner Net.

I figured the traffic was really high or it was just maintenance time 'cause when I tried later it worked. As I said though, it hasn't happened in a while

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Andy Welburn's picture

Do have issues sometimes connecting or re-loading pages, but never noticed any re-directs...

Maybe you need to look at some of Symantecs AV products? laugh

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xlloyd's picture

Lol I have SEP11 and scan every week =P

I'm pretty sure it's no virus though...I figure twas a one time thing. Especially since all the incidents were within the same timespan and it doesn't happen anymore...if it was a virus or something of the like, then SEP picked it up cool

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Andy Welburn's picture

Never even thought about using this area!

 

Is this just an interim "fix" or permanent or an unrelated coincidence?!

***EDIT*** 21st Jan
Even better, some subtle changes to Connect & the message has even got a gold star next to it now.....

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LeslieMiller's picture

Hi Andy--When we're aware that there will be hiccups on the site, we always try to give you advance notifications. (Sometimes, those hiccups happen before we have a chance to post a notice.)

This is usually the area we'll post the notifications. :)

But, yes, the idea above did help us to remember to post it early.

 

Thanks,

 

Leslie

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Andy Welburn's picture

Looks like I'm going to have to play games on my PC for 12 hours instead on Saturday then crying

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xlloyd's picture

Oh man...darn. I hate having to resort to gaming for half a day frown...a guy's gotta do what a guy's gotta do though. I'll find some way to tough it out wink

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Kiran Bandi's picture

Wow, in all pages message is displaying. Superb.

And i sawn it after looking Andy's post. Thanks Andy.

Maintainance on saturday. Hmmm some what OK.

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