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Ability to search for emails between specific individuals

Created: 29 Jun 2012 • Updated: 14 Nov 2014 | 3 comments
NeilDavis's picture
13 Agree
0 Disagree
+13 13 Votes
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Status: On Roadmap

At present in Clearwell using the participant picker I can search for emails where:

- sender is Fred Bloggs

- receipient is John Smith

BUT this returns any emails that John Smith was a receipient of (eg he was copied or other people were copied in on the message).

 

It would be very useful to be able to search for emails specifically between two (or more) individuals but only those, so the results would only be messages that the selected individuals were included. So the search could be:

- sender is Fred Bloggs

- receipient is John Smith

- only specified names

 

Another way of implementing this could be to specify the number of receipients of the message so

- sender is Fred Bloggs

- receipient is John Smith

- receipient count=1

 

Quite often in an internal investigation Fred and John might send lots of emails including other members of their team but for the purposes of the investigation we are only interested in what they sent to each other.

Hopefully that makes sense!

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athorn's picture

This is a great enhancement idea and I fully support it.

Until any enhancement is made, however, we use this work-around:

1) Affirmatively search for all participants EXCEPT your desired participants.

2) Apply administrative tag to search results (ie: All Recipients excl XYZ)

3) Go back to Advanced Search and search for your desired participants, but exclude any records tagged with your administrative tag.

 

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interested_party's picture

Yes, I have had a customer looking for this as well.

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Mat Beer's picture

The ability to control the number of recipients searched for is tracked using Internal Reference: ESA-30792.

This would allow for the scenario above and also help with excluding mails sent to large distribution lists.

This is not currently committed to any release.

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