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Add fields for O/S & product version when creating new posts

Created: 13 Apr 2010 • Updated: 21 Feb 2013 | 9 comments
Marianne's picture
21 Agree
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+21 21 Votes
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Status: Implemented

A lot of time is wasted having to ask: which O/S? which product version?
Answers to questions are a lot of times specific to O/S and/or Product version.
If added to the form when a user submits his post, resolution time to problems can be greatly improved.

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Swathi Turlapaty's picture

Product version tags are not offered for all the products on Connect, but the OS can be tagged from under the topic tags.

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UFO's picture

I support the idea. What I was thinking - product and OS versions should be obligatory to fill. This is the only way to solve the problem Marianne addressing. On the other hand this will complicate posts creation. A little bit, but still.

STS: DLP

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Kevin's picture

Hi Marianne,

How would you label / describe the fields in the UI?
Help me describe the field and its related description so as to not confuse users. Here's a start:

Operating System
Please enter the operating system that the product in question is running on.

Product Version
Please provide the version of the product you're using. This will help us provide a more accurate answer.

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LeslieMiller's picture

We have just released this ability. Users will now see the following when starting a new forum thread:

And it will appear like this in the forums:

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Marianne's picture

This is AWESOME news!!

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

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Kevin's picture

+1 to Leslie for listening to Connect users and responding to their (sane) needs.

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Rami Nasser's picture

I believe that this forum is the best because it has experts such you all .

Warm Regards,

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Marianne's picture

First time ever that any of my ideas received any attention from Symantec! laugh cool

Kevin, Leslie,  it seems that Windows Server selection (2003/2008) is missing from the list.

See : https://www-secure.symantec.com/connect/forums/please-add-more-os-flavors-new-enhancements

 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

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LeslieMiller's picture

Thanks Marianne. I'll put in a request to add it.

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