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Admin alerting feature in Clearwell

Created: 07 Jan 2014 • Updated: 04 Dec 2014 | 5 comments
Lindsey L's picture
12 Agree
0 Disagree
+12 12 Votes
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Status: On Roadmap

It would be EXTREMELY helpful if there was alerting built into the application where administrators (who don't necessarily login and use the system everyday) where alerted when there was a problem.  For instance, my employee list was out of sync with AD for months, and I had no idea until a paralegal questioned why she couldn't see a newer employee in the list.  Another scenario is when backup jobs fail or collections don't complete.  It would be nice to receive an email alert when the system detected a new patch that needed applied. If would even be OK if there was a entry in the Windows Application log that SCOM could detect and email out.  I really need alerting in Clearwell so that I can intervene some of the issues and keep them from snowballing into bigger problems.

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Steven_Welborn's picture

The alerting feature could also be administered through an interface in which the user could control the following

- How the alerts are sent
- When the alerts are sent
- To whom the alerts are sent
- For which issues the alerts are sent

As well as the idea to format an event that SCOM could detect.

+2
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Jimmy Harris's picture

Thank you for posting this idea, Lindsey :) It would be a very handy feature in Clearwell as I hear this from Clearwell Admins quite a lot.

Regards, James Harris
Principal Business Critical Engineer Symantec eDP, Business Critical Services
Symantec Corporation

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HoosierUser's picture

I would like an alert feature whenever a new legal hold was created.

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interested_party's picture

OK I reluctantly agree.  There may be some additional setup in order to get this working but if setup it would be helpful.

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Mat Beer's picture

Alerting and notifications is a theme in review for future releases although not committed to a release at this time.

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