Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey and tell us about your satisfaction level using Symantec Connect. One lucky winner will receive 500 Connect points!* Take the survey.

Allow Additional Information in the From Field on the Edit Email Template Form

Created: 10 Sep 2013
Aryanos's picture
0 Agree
0 Disagree
0 0 Votes
Login to vote

We send out emails using the following format in order to help our user distinguish their emails easier in Outlook; ServiceDesk <servicedesk@company.com>. In Service Desk 7.5 you can't seem to do this in the email template as it throws an error. Can we please get this functionality put into the email templates?

Email 1_0.png

Email 2_0.png