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allow visibitlity to all my organisation support tickets

Created: 03 Feb 2013 | 2 comments
moorrees@fox-it.com's picture
7 Agree
0 Disagree
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Hi, previously at the clearwellsystem support portal, i could view and manage all my organisation's support call's and monitor them, and/or reply to them.

Right now, i can only see the support tickets that i created myself, and not the tickets my colleagues created. This is not very good for continuity. Especially when it are prio 1 calls.

 

 

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interested_party's picture

I agree although I believe the way around this is to setup a distribution list at the customers end.    One account that everyone logs in as and emails go to a distribution list.

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moorrees@fox-it.com's picture

That is completely against all security best practices you have learned.

Always use personalized accounts. Don't create unsafe workarounds :)

Sharing passwords (and accounts) is the beginning of using unsafe passwords and a very good starting point for social engineering.

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