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Altiris Change Management to include extension

Created: 20 Mar 2013 • Updated: 21 Mar 2013
Scemo1's picture
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Symantec should develop a feature in Altiris so a Change Management (CM) ticket can be extended if the task is not able to complete before or by the due date on a fully approved CM. Currently, the defaul require the requestor to open up a different CM if the original can not be completed in time. This would prevent or alleviate the issue where the requestors open CMs with start and end date that lasts two month or more, since he/she knows that Altiris CN cannot be extended.