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Assign Ownership As Well As Service Queue in Incident Forms

Created: 12 Nov 2012 • Updated: 26 Aug 2013 | 1 comment
jpellet2's picture
4 Agree
0 Disagree
+4 4 Votes
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I really like the new assign to Service Queue drop-down in the Technician Incident Form. One thing that I would like to see added as at least a checkbox to assign the ticket to the current worker immediately as well but even more, to assign the incident to a member of a specific service queue. For example, if I choose Network Operations, another drop down would allow me to assign to a specific member of that queue.  The easier alternative, as I've mentioned, would be to at least allow a technician to check a box to allow the incident to be assigned to them as the owner immediately. I know that most of this can be done as a modificaiton in the workflow because this one is open for editing but having a feature like this out of box would be great and helpful in future upgrades.

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Jason Short's picture

Thanks, this is an interesting suggestion and we will look at it for a future release.


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