Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Assign Ownership As Well As Service Queue in Incident Forms

Created: 12 Nov 2012 • Updated: 26 Aug 2013 | 1 comment
jpellet2's picture
4 Agree
0 Disagree
+4 4 Votes
Login to vote

I really like the new assign to Service Queue drop-down in the Technician Incident Form. One thing that I would like to see added as at least a checkbox to assign the ticket to the current worker immediately as well but even more, to assign the incident to a member of a specific service queue. For example, if I choose Network Operations, another drop down would allow me to assign to a specific member of that queue.  The easier alternative, as I've mentioned, would be to at least allow a technician to check a box to allow the incident to be assigned to them as the owner immediately. I know that most of this can be done as a modificaiton in the workflow because this one is open for editing but having a feature like this out of box would be great and helpful in future upgrades.

Comments 1 CommentJump to latest comment

Jason Short's picture

Thanks, this is an interesting suggestion and we will look at it for a future release.

Jason

+1
Login to vote