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Automatically associate Active Directory Manager with Escalation Manager

Created: 12 Jun 2013 • Updated: 12 Jun 2013 | 3 comments
Lindsey L's picture
4 Agree
0 Disagree
+4 4 Votes
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We are in the middle of deploying Clearwell eDiscovery, and it is very frustrating to us that there isn't a way to automate the population of escalation manager with Active Directory manager.  It would even be helpful if we could schedule a CSV upload with the information into the system but that doesn't appear possible either.  We have a lot of potential custodians and having to do this manually ruins the "automation" that Clearwell is supposed to provide. 

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agetronairb's picture

Were you able to find a solution to this?

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Lindsey L's picture

I haven't heard back from Symantec on this.  At one point, they said it was on the roadmap, but I've never seen a timeframe for that roadmap :(  it is still very frustrating.  Especially since we're experiencing a "bug" where the escalation manager property in Clearwell is getting wiped during an ADSync :(

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agetronairb's picture

Nice. Well, I have a Symantec employee here helping us with training and some final touches on our install. I'll ask him about it.

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