There should be a better way of reporting bugs.
I raised a support issue to report a bug, and was directed to report the bug as a feature request through Symantec Connect.
The scripts used by the support operators can not handle bugs.
It seems that bugs are unlikely to be found in a search because there are no appropriate tags.
I suspect this is probably generic to all Symantec products, not just anti-virus.
A separate "report a bug" page is required.