Can we please have the SD 7.5 User Guide and Implementation Guide give directions about the Incident Types?
While looking at the Incident Types in the Application, I see that they can be edited, but there is nothing about Incident Types in the User and Implementation Guides, save for page 303, where we are able to migrated data from HD 6.5 and even there, it is ambiguous as to whether this is a typo:
"On the Choose Incident Types page, select the incident statuses(?) to migrate to ServiceDesk, and then click Next." (Italics mine.)
So, can this please be clarified in the documentation? It is also unknown whether we can delete existing ones and only add ones.