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Can we please have a simple AD setup process included in the installation of the Service Desk product?

Created: 14 Jan 2013 • Updated: 14 Jan 2013
QuietLeni's picture
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Dear Symantec,

Most companies have just one AD Tree and/or Domain and most products that use AD integration have something in the installation that include the parameters for that integration.

The installer for SD 7.5 includes setup for SQL Server, but nothing for AD and to set up AD Synchronization in SD 7.5, you need to go to the Workflow Explorer and create a profile, then go into the Master Settings and then switch it on. These are steps that need to be remembered and performed after the installation when it might be much easier to have this switched on and a basic setup (enough for most companies) could be done within the installer.

Would it be possible to include a basic setup process for the AD Synchronization included in the installer? This would make the product a bit more accessable straight out-of-the-box.

Kindest regards,

QuietLeni