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Can we please include a direction to install the "SQL Server CLR Types" Feature from the SQL Server Feature Pack in the Service Desk Implementation Guide?

Created: 22 Jan 2013 • Updated: 26 Aug 2013 | 2 comments
QuietLeni's picture
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Dear Symantec,

I just finished installing Service Desk 7.5 on a server without SQL Server installed. In the Implementation Guide, it tells you to install the following items from the SQL Server Feature Pack on page 98:

■ Microsoft SQL Server Native Client
■ Microsoft ADOMD.NET
■ Microsoft SQL Server Management Objects (SMO)
■ Microsoft SQL Server Analysis Management Objects (AMO)

When I came to install the  "Microsoft SQL Server Management Objects (SMO)" the MSI complained because I had not installed "SQL Server CLR Types" and gave an illegal URL to download from.

After looking for it on Microsoft's Bing (which did not help), I found in Google that it is another part of the SQL Server Feature Pack.

Once I installed the "SQL Server CLR Types" Feature, I could then install the "Microsoft SQL Server Management Objects (SMO)" feature.

So, can the  "SQL Server CLR Types" Feature be included in the above list on page 98 of the Implementation Guide, please?

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CNWilliams's picture

QuietLeni,

The Symantec™ ServiceDesk 7.5 Implementation Guide has been updated.

http://www.symantec.com/docs/DOC5722

The Installing SQL Server support components on the ServiceDesk server topic has been updated:

To install SQL Server support components on the ServiceDesk server

  1. Log on to the ServiceDesk server with the ServiceDesk installation account.
  2. Depending on your SQL Server version, download the correct feature pack from the following locations:

SQL Server 2005 SP4 Feature pack

http://www.microsoft.com/en-us/download/details.aspx?id=20101

SQL Server 2008 SP2 Feature pack

http://www.microsoft.com/en-us/download/details.aspx?id=6375

SQL Server 2008 SP3 Feature pack

http://www.microsoft.com/en-us/download/details.aspx?id=27596

SQL Server 2008 R2 SP1 Feature pack

http://www.microsoft.com/en-us/download/details.aspx?id=26728

SQL Server 2008 R2 SP2 Feature pack

http://www.microsoft.com/en-us/download/details.aspx?id=30440

SQL Server 2012 Feature pack

http://www.microsoft.com/en-us/download/details.aspx?id=29065



 

  1. Install the following components from the feature pack:
    • Microsoft SQL Server Native Client
    • Microsoft ADOMD.NET
    • Microsoft SQL Server Management Objects (SMO)
    • Microsoft SQL Server Analysis Management Objects (AMO)

Note:

Depending on your version of SQL Server, Microsoft may require you to install additional feature pack components. For example, you may be required to install SQL Server CLR Types feature pack components before installing Microsoft SQL Server Management Objects (SMO).

 

Kindest Regards,

CNWilliams

 

CNWilliams

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QuietLeni's picture

Thanks CNWilliams!

What is the point of an Asset Management Solution that needs excessive management? Let me help you.

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