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Centralised ftp site with all patches and docs

Created: 04 Feb 2011 • Updated: 25 May 2011 | 7 comments
bcunha's picture
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Status: Alternative Solution

Hi,

I don't know if you guys used the old support site to download patches and documents. I have a ftp mirror site of NBU and EV products from exftpp.symantec.com Since the changes in the support site I notice that the last update was in 30 Nov 2010. After posting this findings in the connect forums, Chris Zimmerman from support, told me that the files are now decentralised and that all files are kept within articles. Now the process of getting now patches and docs, the worst are the docs because we can miss some updates, must be manually done.

My idea is to have an ftp site as a centralised repository as the old one.

Thanks

Regards,

Bruno Cunha

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Ed Wilts's picture

Although this is a good idea, many customers will require a Symantec-hosted site that can be trusted.  No offence to you, but I wouldn't download an NBU patch from your site.

Symantec needs to wake up and quit taking away features.  HTTP access through a decentralized knowledge base to get patches and documentation updates is a HORRIBLE idea. I'll be my usual subtle self and suggest that whoever decided that was a great idea never managed a decently-sized NetBackup environment.

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bcunha's picture

Hi Ed, sorry if I was not so clear, my idea is to Symantec update the old ftp site with the new patches and docs or create a new one that costumers could ftp download or make a internal ftp mirror, as my company as, for internal use.

We don't have external access to our mirror and only us use it.

With the mirror we only download files once (reduced bandwith trafic) and can see the update docs by creation date, instead of going by many web pages.

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Ed Wilts's picture

I'll add that because you are going through the effort to put the site up, and a half dozen people have already voted for it in 6 hours also suggests that Symantec got it wrong - there is a need for this service.

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Will Restore's picture

Central Repository can be single point of failure

Multiple points of failure are so much better

< sarcasm off >

Will Restore -- where there is a Will there is a way

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Ed Wilts's picture

Central Repository can be single point of failure

I believe Symantec has heard of backup and recovery :)

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StefanosM's picture

If you are doing installation and you are supporting customers FTP download is a must.

I will spend a day or more to manual download all netbackup patches from the web.

Stefanos

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D.Peppas's picture

Well a centralized location is a must, but I would also propose https access. Many customers don't allow ftp access, while https is usually supported

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