Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Create an easy way to report Bugs to Symantec for accredited Technicans

Created: 08 May 2012 • Updated: 09 May 2012 | 2 comments
Christian Rusa's picture
1 Agree
3 Disagree
-2 4 Votes
Login to vote
Status: Alternative Solution

Hi,

it would be good if there is a ( easy to use) possibility to report bugs without opening a case and answering lots of questions.

This of course should be bound to some kind of certification or being a partner or something like this.

I am STS certified, Trainer for NetBackup, Trainer for Backup Exec and ASC for Data Protection and I am not aware of  a possibility to report bugs without opening a case - wich also requires a serial number.

So being a Partner and holding the STS certification could be a requirement.

Some Bugs are just minor, wrong translations in Backup Exec, copy - paste mistakes in the documentation and so on.

So the interface should be fire and forget; just to let you know.

Regards

Christian Rusa

Comments 2 CommentsJump to latest comment

Swathi Turlapaty's picture

The IDEAS portal on Connect is a place to report any bugs or product enhancements.

0
Login to vote
Christian Rusa's picture

If you click on "Create Content" the description of Idea says "Suggestion for Improving Symantec Products".

Which from my point of view is a the same as a "Request For Enhancement".

So this should be for features I would like to have in the next version.

If I find a definitive bug this is not a "nice to have"....

Last thing i posted was:

https://www-secure.symantec.com/connect/forums/documentation-bug-nbu-75-sharepoint-admin-guide

Somehow it worked that this has been addressed to the right person but even Martin and Marianne do not know what the right process is.

Regards

Christian

0
Login to vote