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Create an easy way to report Bugs to Symantec for accredited Technicans

Created: 08 May 2012 • Updated: 09 May 2012 | 2 comments
Christian Rusa's picture
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Status: Alternative Solution

Hi,

 

it would be good if there is a ( easy to use) possibility to report bugs without opening a case and answering lots of questions.

This of course should be bound to some kind of certification or being a partner or something like this.

 

I am STS certified, Trainer for NetBackup, Trainer for Backup Exec and ASC for Data Protection and I am not aware of  a possibility to report bugs without opening a case - wich also requires a serial number.

 

So being a Partner and holding the STS certification could be a requirement.

 

Some Bugs are just minor, wrong translations in Backup Exec, copy - paste mistakes in the documentation and so on.

So the interface should be fire and forget; just to let you know.

 

Regards

Christian Rusa

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Swathi Turlapaty's picture

The IDEAS portal on Connect is a place to report any bugs or product enhancements.

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Christian Rusa's picture

If you click on "Create Content" the description of Idea says "Suggestion for Improving Symantec Products".

Which from my point of view is a the same as a "Request For Enhancement".

So this should be for features I would like to have in the next version.

If I find a definitive bug this is not a "nice to have"....

 

Last thing i posted was:

https://www-secure.symantec.com/connect/forums/documentation-bug-nbu-75-sharepoint-admin-guide

Somehow it worked that this has been addressed to the right person but even Martin and Marianne do not know what the right process is.

 

Regards

Christian

 

 

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