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Duke Energy Enhancement Request

Created: 20 Jan 2014 | 2 comments
chris_natole's picture
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The setup:
• Customer running 10.0.3 CH2
• 'Delete original item after archiving' is NOT checked
• 'Create shortcut to archived item after archiving' is NOT checked
• 'Remove safety copies' is set to 'After backup'
• Zero-day archiving policy in my lab to reproduce

Steps to reproduce the 'issue':
1. Send email to an archive-enabled user (or to yourself)
2. Add the created date to Outlook using the field chooser, and note the date and time
3. Wait 2 minutes
4. Perform a run-now of the archiving task against the mailboxes you sent the message to

1. The original (according to the date/time) Message Class has been changed to IPM.Note.EnterpriseVault.PendingArchive
2. A new (according to the date/dime) IPM.Note duplicate of the archived item will show up in the mailbox
3. Cycling the backup process, the original item (according to the date/dime) is deleted, even though EV configuration is set to not delete the original item

The impacts:
• Anyone that has their Outlook to include created date will see the date of the archive action instead of the date of the original item
• When the archived item is moved to another folder, it will be fully archived again, thus having duplicates in the archive


To have EV not make a copy of the orginal item. Have EV use or delete the ORIGINAL item.

Comments 2 CommentsJump to latest comment

Rob.Wilcox's picture

I can't help but think that is more of a bug, than an enhancement request. Especially seeing as it is a configuration which is quite easy to setup, and causes duplicates in the archive -- that I just plain bad.

What did/do support say?

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AndrewB's picture

what are you trying to accomlish with this? there are plenty of ways to mess things up but it doesn't mean you should do them.

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner |

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