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Enterprise Vault Discovery Accelerator PST Export larger than 1.5GB

Created: 26 Mar 2013 | 7 comments
ngbrown24's picture
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Currently the limit is 1.5GB. Newer versions of outlook can handle 20GB+. Can we get this updated? On larger exports it would save on the number of files generated.

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Kenneth Adams's picture

ngbrown24,

The 1.5 GB limit was hard coded into the product to ensure PST files would not grow beyond the size older versions of Outlook could handle.  An enhancement request has been entered to increase this size using the configuration option for the actual size (up to 20 GB), but that enhancement has not been implemented as yet.

Your post will be reviewed by the Symantec Accelerators Program Managers and evaluated.  If there are any other customers out there that would like to see this enhancement implemented, please add comments to this thread to help show PM how important this issue is.

 

Ken Adams

Backline Support for CA, DA, ACE, UCE, PSTD, ARMS, EVDC
US Support Region

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ngbrown24's picture

Is there a roadmap / general timeframe for this enhancement to be completed?

 

Thanks

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Rob.Wilcox's picture

Not sure whether it helps at all.. but the main EV product *can* export to larger PST files... but it's the whole archive, or a subfolder/tree only.

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Kenneth Adams's picture

There is no roadmap for DA as its functionality is currently slated to go to our Clearwell product.  I've not seen this enhancement on any roadmap for CA, either.

 

Ken Adams

Backline Support for CA, DA, ACE, UCE, PSTD, ARMS, EVDC
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ngbrown24's picture

Any roadmap on when DA is going to clearwell? :)

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Mike Rossander's picture

While there's no harm in re-coding DA to allow for larger PSTs, I would strongly advise against using that function.  Outlook may allow PSTs above 2Gb but they are still notoriously unstable.  My (hard-earned) experience is that the pain of managing a corrupt PST far outweighs the pain of managing multiple PSTs.

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Kenneth Adams's picture

Clearwell is currently being enhanced to work better with Enterprise Vault in order to replace DA.  That said, DA is still out there and being supported, just not being enhanced at this time.

The current version of Clearwell can search against EV index volumes, much like DA does (but not quite exactly as DA does yet).  It can also place Legal Hold on items in the Vault Stores like DA does.

You can run both Clearwell and DA in your EV environment if you like.  We have some customers doing this as they prefer DA's search abilities and export items into PST files, then import the PST files into Clearwell for further processing and exporting into a format used by many (if not most) litigators.

Your Symantec Account Representative may be able to provide information regarding a roadmap for Clearwell and DA.

Ken Adams

Backline Support for CA, DA, ACE, UCE, PSTD, ARMS, EVDC
US Support Region

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