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Enterprise Vault Support for Safari, Firefox and iPhone / iPad devices

Created: 05 Jul 2011 • Updated: 22 Nov 2011 | 25 comments
njseq's picture
8 Agree
2 Disagree
+6 10 Votes
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Status: On Roadmap

Dear Sirs,

I would like to address a need that several Enterprise Vault customers are asking for support:

- Non-IE browsers like Safari and Firefox --> Those browsers are used in non-windows OS like MAC OX or Linux and each year the % is higher.

Enterprise Vault needs to be supported on those browsers not only for seaching but for viewing archived content and also enabling support for OWA Extensions.

- Mobile OS devices like iPhone / iPad IOS and Android --> Mobility is something that is growing fast in the market. Support for those devices is critical.

Those devices are mostly used all over the world (estimate of 40-50 million in 2011). If we can access our emails connecting to Exchange servers / OWA, it makes sense to also have support for viewing and manage archived content from those devices.

 

Those two requests will be well received in the Email Archiving industry and I'm sure it will make a difference when customers have to choose their solution.

Either go with a solution which is only Microsoft oriented or go to a wider solution which supports Microsoft and other non-windows OSes as well as other known mobile devices.

 

Thank you.

Kind regards,

Nuno

Comments 25 CommentsJump to latest comment

PaTryptik's picture

I strongly agree with Nuno.  Our users are constantly complaining about this and it affects our deployments of EV.

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Jhonny Oliveira's picture

We are currently considering other solutions in the market. This lack of interoperability is a major limitation of the product in the deployment we are doing.

Hope this is fixed soon!

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LuisFeitor's picture

Hi Everyone, I do also agree based on Microsoft OWA supportability http://technet.microsoft.com/en-us/library/ff728623.aspx

Besides Internet Explorer are also supported Firefox 3.0.1, Safari 3.1, Chrome and Opera and an increasing number of mobility users with Ipad's are using Safari.

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Bradleydking's picture

Hopefully this will be resolved to answer one of the very few awkward questions relating to EV.

STS for EV for Exchange 7/7.5 & 8.0

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Alex Brown's picture

Support for the Enterprise Vault OWA extensions on non-IE browsers is a roadmap item and something we are considering for a future release.

On the mobilility front then we have a partner who has developed a number of native applications to access archived items from Enterprise Vault from iPhone/iPad, Blackberry and Android devices. I can supply more information for those interested.

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vaibhavkaul's picture

Hi Guys,

 

CommonDesk released an App that allows users to Access their EV accounts on their mobile phones.

 

Check this out : http://www.commondesk.com/products

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JGR725's picture

I agree.  There needs to be a tablet solution for EV.

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AWMorris's picture

Any updates as to when Enterprise Vault will support the IPhone?  I have recently worked 2 separate engagements, the 2nd of which is at a major University, and they have a large community of IPhone users.

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AWMorris's picture

We have, Rob.  Unfortunately, they are asking a pretty hefty price and the customer isn't interested in paying the fee........

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Alex Brown's picture
As an informational point we are currently developing a feature we're calling 'Mail Connect'. This new feature will provide IMAP access to a users archive just like access to a mail server. This means you will be able to use any IMAP client (includingh iPhone/iPad) to connect to and view/manage your archive.
 
At the moment Mail Connect is targeted towards our Dublin (code name) feature release, delivery timing will be released in due course.
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Rob.Wilcox's picture

You could/should approach product managers (again) then ...  I think.

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captain jack sparrow's picture

any idea if FF is coming as supported browser with EV 10.x release

 Cheers !!!

CJS

 

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JGR725's picture

Alex,

  Thanks for the information.  It is very important that the user doesn't have to go through extra steps on their iOS or tablet device to access their vault.  If they have to use a web browser, I believe there will be significant user push back since they will want to access the vault using the mail UI folder structure found on the iPhone and iPad.  Can you elaborate?  Thanks.

 

John

 

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Alex Brown's picture

John - That is exactly the solution that I was outlining. The Mail Connect feature will give IMAP access to the users archive which means you'd be able to use the standard Mail app on iOS, for example, to connect to both the users mailbox (Exchange or otherwise) and their archive using IMAP.

They would then be able to browse into and view items in their archive in the same way that they can for items in their mailbox.

Does that clarify?

 

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JGR725's picture

Excellent.  Thanks for the clarification.  Do you have a rough estimate as to when this will be available?

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Alex Brown's picture

As I mentioned above we are looking to include this in our Dublin release but no timeframes are available right now. We are looking well into next year as an indication though.

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njseq's picture

Hi Alex,

Any news about the relase of Mail Connect feature?

Each day we have more and more customers asking for the integration of Enterprise Vault with other non-windows or non-IE devices.

This is a major limitation either for existing customers who will not buy more licenses or with new prospects who are waiting or seeing other solutions because of this interoperability issue.

Please check with your PM and SM that is missing feature / interoperability is causing damage in Enterprise Vault sales.

Thanks.

Kind regards,

NS

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Alex Brown's picture

Mail Connect as a feature is being targeted at inclusion in the next major release of Enterprise Vault (likely version 11) next year. We will have a lot more information about this (and other) features once we get closer to release.

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njseq's picture

Any predictions to when it will be released? At least in which Quarter? Do you have any information that you can share about Mail Connect? Thanks a lot!

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Alex Brown's picture

It is likely to land in the second half of next year. Plans can and probably will change so we'll try and keep you posted once we get a little nearer to release.

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captain jack sparrow's picture

Alex IMAP is good. Hope in newer release we would have native integration with Active Sync itself.

With IMAP in place , all users would need to reconfigure their accounts to imap , instead of their existing active sync accounts?

 

 Cheers !!!

CJS

 

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njseq's picture

Hi guys,

Any news about the Mail Connect?

How about the support for non-IE browsers and mobile devices?

Thanks.

Kind regards,

NS

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Alex Brown's picture

Mail Connect is stil in scope for the next major release of EV (likely 11.0). We'll be able to give you more information on this nearer to the time of release.

Regarding support for non-IE browsers then there are two answers:

  • For OWA support then EV does already support non-IE browsers with its mail web app integration for  OWA 2013.
  • For EV search support then there is partial support today (per the compatibility guide) but full support will come with EV 11 and the new EV search web application. Again more information on this nearer the time of release.

Regarding mobile devices then today there are limited options surrounding using the EV mobile search portal bundled with the product or purchasing a solution (Arc Viewer) built by a Symantec partner Commondesk. With the release of EV 11 then both Mail Connect and the new EV search capabiltiy will greatly enhance the support for mobile devices.

 

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