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EV Client for Mac - Support for shared mailbox/archive

Created: 19 Jul 2013 • Updated: 06 Aug 2013 | 3 comments
AKL's picture
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Status: Reviewed


This post is encouraged by participants of below forum where we were trying to troubleshoot issue with enterprise vault client for Mac login issue within shard mailbox/archive in Outlook 2011 client.

Enterprise vault client Login - Shared Mailbox/Archive

Environment Details: Below are environment details in our scenario, however it is my understanding that this functionality currently doesn't exists with any version other than below mentioned.

  • Enterprise vault Client for Macintosh - 10.0.3
  • Outlook 2011 for Macintosh - 14.x (valited with 14.1/2/3)
  • Macintosh OS X - 10.7.5
  • Enterprise vault Server - 9.0.4 CU3.
  • Exchange Server 2010 SP2 UR3

Error Screen Shot & Logs: Below is the error received while trying to sign in EV client for Mac in shared mailbox using primary mailbox credentials. Client logs have been attached with this post as well.


Troubleshooting: Ensured that available enterprise vault features were working for primary mailbox and we were able to use search functionality to search for vaulted items in secondary mailbox. The login issue occured with AND without Exchange 2010 EWS Impersonation.

Please let us know if further details are required in this direction.

Thank You

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Pradeep_Papnai's picture

I reviewed you trace file, as per log.

User authentication is successful.

2013-07-18 05:10:06 +0000 : UserName = PrimaryMailbox, Domain = Contoso
2013-07-18 05:10:06 +0000 : Authentication Method = NTLM
2013-07-18 05:10:06 +0000 : Authentication Requires UserName And Passwo
 Request URL
2013-07-18 05:10:06 +0000 : Valid Username and Password

Retriving hidden messages.

2013-07-18 05:10:06 +0000 : username for fetching desktop settings SharedMailbox
2013-07-18 05:10:06 +0000 : Sending form based authentication request
2013-07-18 05:10:06 +0000 : Entering desktop setting for Exchange 2010

2013-07-18 05:10:06 +0000 : Exiting - [Http sendSynchronousSOAPRequestWith:method:soapAction:contentData:forUser:error:]
2013-07-18 05:10:06 +0000 : Sucessfully fetched the Message PREntry ID, which is : AAAAALYVjMB7JClDgAHcGK3qnRUHADxkAnRBETRMt+H3WcADMRQAAABFPn8AAIZ0rDYFiW5FhviW9FTliQAAAFrhy6AAAA==

2013-07-18 05:10:07 +0000 : Sucessfully fetched the EWS Convert PREntry ID, which is : AAMkAGQ1ZTU5ODFhLThjY2UtNDQxZC05YzI2LWRkODNmZmEwMGM5ZQBGAAAAAAC2FYzAeyQpQ4AB3Bit6p0VBwA8ZAJ0QRE0TLfh91nAAzEUAAAART5/AACGdKw2BYluRYb4lvRU5YkAAABa4cugAAA=

2013-07-18 05:11:09 +0000 : Recieved Desktop Update Notification
2013-07-18 05:11:09 +0000 : Trying to update DesktopSettings for user SharedMailbox


2013-07-18 05:12:08 +0000 : Error while fetching the Attachment ID
2013-07-18 05:12:08 +0000 : Entering - [ExchangeServer parseTheErrorXML:]
2013-07-18 05:12:08 +0000 : Exiting - [ExchangeServer parseTheErrorXML:]
2013-07-18 05:12:08 +0000 : Error XML: <m:GetItemResponseMessage ResponseClass="Error">
                    <m:MessageText>The specified object was not found in the store.</m:MessageText>
2013-07-18 05:12:08 +0000 : Exiting - [ExchangeServer getAttachmentIdUsingEWSId:error:]

I have few question for you?

I see the login credential is 'PrimaryMailbox' but we are trying to working contact another mailbox for retriving hidden message 'SharedMailbox'. Does it work if primary mailbox if you have configured.

Do you have error/warning message on Exchange 2010 server?

Can you do following steps & try again, send us updated console log in case of failure

Quit outlook.
On Mac machine browse to "/Users/<User that has the issue>/Library/Application Support/Symantec Enterprise Vault/Settings/"
Delete the "ClientConfigurations.plist"
Launch Activity Monitor, Kill the Enterprise Vault process (helper & toolbar) and then verify that it re-starts with a different process id.
Launch outlook, now you should be prompted to login to the EV Mac Client.

If this is not successful then please send console log again (Please clear the log before reproducing the issue, just to avoid noices).

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AKL's picture

Hello Counselor

Kindly find requested details below.

  • EV client for Mac works for Primary Mailbox without any issue.
  • I see some HTTP 404 errors when EV client tries arbitary URLs for EWS service which do not exist on Exchange 2010 Server
  • Tried above steps and captured log attached as requested.

Please let me know if further details are required in this direction.

EVClientLog_24072013.txt 535.32 KB

Thank You


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AKL's picture

Hello Again

Tried with EV10.0.4 today with no luck. Log file attached.

EVClientLog_1004.txt 138.03 KB

Thank You


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