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Executive Report: exclude unscannable objects from viruses

Created: 23 Dec 2009 • Updated: 12 Nov 2013 | 8 comments
DominikG's picture
11 Agree
0 Disagree
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Status: Implemented

If you run a executive report, unscannable objects are summarized under viruses.
Unscannable objects should not be handled as viruses. A separate listing would be much better.
A report in the current form can cause big misunderstanding...

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TSE-JDavis's picture

 The things is that we are a security company, so if we can't scan it and say its clean, it is considered a virus.

True, we could categorize it differently, but as far as our products are concerned, its not clean, so its viral.

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Cricket17's picture

Yes, but then SBG should included Un-scannable as part of the Virus reports.  There is no easy way to get reports on the various un-scannable reason codes.  We use SBG outbound and un-scannable is a top issue.

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DominikG's picture

Just for the report it should not be listed as virus. Simply "unscannable" as its own category for it would do it.

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Cricket17's picture

Agreeed, with breakdown by sub-reason code.

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Christian G.'s picture

Is it implented in the 9.0.2-9 now?

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Amanda Grady's picture

In the Symantec Messaging Gateway 10.5 release unscannable verdicts will be in a separate section to confirmed malware verdicts. 

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Christian G.'s picture

When is the release for 10.5?

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Amanda Grady's picture

Symantec Messaging Gateway 10.5 is now released. Unscannable verdicts are no longer part of the Virus / Malware report. In addition you can see more detail about why a message is unscannable in the reports and if necessary configure a different action for messages unscannable for that particular reason.

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