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Fix Job Duration reporting, OpsCenter Analytics

Created: 04 Mar 2013 | 3 comments
RonCaplinger's picture
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Custom reports using Job Duration for the Y1 axis are reporting data for all schedule types, no matter what is selected in the filter section. For instance, if you want to display the average duration for incremental backups of a particular client or policy and select the correct filters for such, the report returned shows both full and incremental backups.  If you want to identify the maximum duration for the full backups of a client, the results return both fulls & incrementals.  The filter option for both fulls and incrementals is listed, suggesting that you can report on that data, but you cannot.

This was reported to Symantec in ticket #  03396537.  Per the tech assigned to the case, he found a section of notes of the Job Duration field that indicate this is to be expected, so this is not a bug.  The report is "working as designed".  I firmly believe this is a bad design choice on the part of the developers and should be rectified by honoring the users filter selections when reporting Job Duration.

 

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SymGuy-IT's picture

Hi Ron, I agree with you as I am experiencing the simillar issue. Did u get any response from Symantec on this? here is my post

https://www-secure.symantec.com/connect/forums/oca-reporting-time-taken-protect-client

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RonCaplinger's picture

Symantec's response is listed above: the report is working as designed, so they weren't going to work on a fix.  They suggested I submit an Idea here on Connect to have the behavior changed in a future release, but I have little expectation that anything will be changed.  The Ideas section appears to be abandoned, items that were listed as "in review" years ago are still listed as "in review" (including one of my own suggestions).

This failure in logic in the reports, along with numerous previous problems I've found, just like this, are the reason we are moving away from OCA.  For every report I use, I have to verify that the data is correct, which involves cutting and pasting data from the NetBackup GUI to Excel.  I am re-doing the majority of the work to verify the reports with every new version of OpsCenter, so I might as sell just create my own.

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SymGuy-IT's picture

Thanks for letting me know Ron

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