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If an update installation requires a reboot then the updater should say so

Created: 27 Mar 2014 | 2 comments
Artegic's picture
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I have repeatedly encountered the following scenario:

- I install an update, hotfix, or service pack on my Backup Exec 2012 media server.

- The installer announces it will stop the Backup Exec services and restart them when the update is done.

- The installer completes and all Backup Exec services are running again. Everything seems well.

- Next time I try to open the Backup Exec console an error message appears: "Backup Exec cannot be started because a request by the Backup Exec installation to restart the computer is outstanding."

Possible improvement: If the update requires a restart the installer should tell me so immediately instead of quietly waiting until I try to do something with the newly updated installation.

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CraigV's picture

...that's weird, because previous versions used to advise whether or not a restart was required.

If there was no message, no restart was required. Could be some sort of design oversight.

Thanks!

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M Strong's picture

I've seen the same thing.  I quit using the Backup Exec main GUI for pushing agent updates for 2 reasons:

1) It does not provide any (or very limited) progress on the install.  Additionally, if the installation push takes too long (remote server over slow WAN link), the 'Update Agent Job' will report as failed, even though the files were successfully pushed, the installation was started and most times completed successfully.  Even with a successful install, the 'Update Agent Job' reports failed.

2)  The 'Update Agent Job' does not notify of reboot requirements.

 

In place of the 'Update Agent Job'  I began using the Installation and Licensing --> Install Agents and Backup Exec on other Servers option from the main menu.  This method keeps and re-uses a list of all previously installed servers/agents, performes multiple push installs simultaneously (up to 5 I think), provides a detailed progress on the install package push and the installation process, verifies the installation once complete, does not time-out during push/install processes and then reports reboot requirements post installation.

-M

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