Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Integrate ServiceDesk's Scheduled Changes calendar with 3rd Party Calendars

Created: 21 Mar 2013 | 2 comments
Lark's picture
7 Agree
0 Disagree
+7 7 Votes
Login to vote

 

ServiceDesk's Scheduled Changes calendar is intended to act as a Forward Schedule of Changes (FSC) for the Change Management module.  Unfortunately this calendar is based on Workflow Solution Schedules which are very very basic in their appearance and functionality.
 
A better solution would be to have the Change Management module integrate with 3rd party calendar solutions such as Microsoft Exchange.  Such solutions are very flexible, allow easy sharing of calendars, advanced formatting and are extremely common around the world.  Calendar entries could be placed in a shared calendar and include change plan details or links back to the change tickets.
 
Even if the internal schedules needed to be kept, a sync to an external calendar would be extremely useful.

Comments 2 CommentsJump to latest comment

Jason Short's picture

Thanks Lark, you could accomplish this same activity today with a custom Workflow to create calendar entries in any application that allows that level of integration.  In Workflow we already have a library for Microsoft Exchange.

0
Login to vote
Lark's picture

Thanks Jason - I've seen that exchange integration library and I am planning on doing what you describe.  I still thought it worth posting this idea though as I think most larger environments with more stringent change planning needs would find this addition to the product very useful.

0
Login to vote