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ITMS 7.1 Should Support Windows Server 2012 and Windows 8

Created: 21 May 2013 | 5 comments
Lark's picture
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0 Disagree
+13 13 Votes
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ITMS (SMP) 7.1 should support Windows Server 2012 and Windows 8 as a managed end-point.

Although ITMS 7.5 is supposed to support Windows Server 2012 and Windows 8 this product is constantly being delayed.  Even when this version is released many companies will be very wary of upgrading immediately due to Symantec's history of "ship n fix".  This will be the case regardless of Symantec's claims to the contrary.

To address this hole in capability I suggest Symantec release a SP or MP for 7.1 that supports Windows Server 2012 and Windows 8.  Many customers would be satisfied with a version that supported Inventory, Software Management, Deployment and Patch.

This KB http://www.symantec.com/docs/DOC6193 suggests existing limited compatibility with Windows 8 but until the operating systems are listed in the official support matrix most production environments will not try it.

If you agree with this please get yourself a SymAccount and vote!

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SK's picture

I believe that we will most likely add this support to 7.1.x after 7.5 has been released, either as a 7.1.2 MP1.1 RU or more likely as part of 7.1.3 which will be out some months after 7.5

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datadrudge's picture

This is quite ridiculous. Terrible customer service. How are we supposed to manage our newer systems using this not-inexpensive management platform? These types of decisions make it very difficult to defend the platform from replacement. There are a lot of alternatives out there...please pass this up the chain.

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Mark Cappellanti's picture

Just implemented  7.1 Rollup 9 in our environment.

Windows 2012 got no upgrades, not even the base agent. Had other problems coincide with the Rollup so haven't shared this one with the customer. Customer is committed to Server 2012 on all new builds or rebuilds unless business need prevents. Really have us hanging out there, Symantec. At this point wouldn't complain, even if you just threw us a bone.

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JoeVan's picture

Mark, have you considered migrating to 7.5?  7.5 Agents have been fully supported on Server 2012 R2 since HF3 and with the latest (7.5 SP1 HF2) they just added support for Win 8.1 Update 1.

Windows 8.1 and Windows Server 2012 R2 Full Support statement
http://www.symantec.com/business/support/index?page=content&id=DOC6855

When I was still on 7.1, I did have success managing 2012 servers.  As I recall I had to create some custom filters to target them for sub-agent installs since they got filtered out by the "SupportedOS" filters in the default agent update / install policies.

Joe VanHollebeke
Systems Engineer

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Lark's picture

I agree with the suggestion you look at 7.5 SP1.  So far my customers are happy with it and there have been no major issues (other than the 100% CPU one Symantec quickly rolled out HF1 for).

That said, I still believe Symantec should include this support in 7.1.  Upgrading to 7.5 can be a significant amount of planning and work.  Installing a rollup is usually not.

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