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Logging level changes in Outlook Add-in to be dynamic

Created: 11 Sep 2013 | 1 comment
Rob.Wilcox's picture
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Change the Outlook Add-in so that the changes to logging level are dynamic, rather than having to restart Outlook.

 

This way after a period of 'info' logging, when a problem is reproducible, you (or an end-user) could change logging to maximum, reproduce the problem, and get a good log file for assisting with any kind of Support case.

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Michael Bilsborough's picture

Hi Rob,

What I've asked for in the past is for it to be something that could be done remotely as well.  I see the end user <-> helpsdesk as an important use case that EV could do better in.

 

So i wanted the ability for the helpdesk to turn on tracing remotely via the VAC and then the user can reproduce the problem and then the EV client could via some means transfer the log file back to the admin (perhaps hidden message in the mailbox if there was space)

 

 

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