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Missing Actions in automation Rules

Created: 25 Mar 2013 | 1 comment
csmp's picture
5 Agree
0 Disagree
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Current behavior:

It is not possible to define following Parameters in the automation Rules:

  • Set Classification
  • Set Type
  • Set Ticket Status
  • Set Close Code
  • Set Description
  • Set Title

 

Expected behavior:

All values ​​can be entered on the form should be adjustable via the automation rules

 

Reasoning:

New incidents that are created by mail, have no entries for type and classification. A reworking of the incident is not possible

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Jason Short's picture

Thanks for your suggestion.  We are looking to add additional ruleset acctions in the next release.  You can also utilize ServiceDesk Customization: Send Incident to Workflow Ruleset Action to set any information on a ticket from any ruleset.

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