Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Missing Actions in automation Rules

Created: 25 Mar 2013 | 2 comments
csmp's picture
5 Agree
0 Disagree
+5 5 Votes
Login to vote

Current behavior:

It is not possible to define following Parameters in the automation Rules:

  • Set Classification
  • Set Type
  • Set Ticket Status
  • Set Close Code
  • Set Description
  • Set Title

Expected behavior:

All values ​​can be entered on the form should be adjustable via the automation rules


New incidents that are created by mail, have no entries for type and classification. A reworking of the incident is not possible

Comments 2 CommentsJump to latest comment

Jason Short's picture

Thanks for your suggestion.  We are looking to add additional ruleset acctions in the next release.  You can also utilize ServiceDesk Customization: Send Incident to Workflow Ruleset Action to set any information on a ticket from any ruleset.

Login to vote
sburnside's picture

I notice 7.5 still does not have any of these actions available in the rules.  When do you anticipate adding them?

Login to vote