New Change Type - Retrospective
We would like the ability to log and action a ticket that has dates in the past.
Occasionally the Change process happens outside of application (e.g Urgent Changes approved and actioned, 'Unauthorised/Unintended Change?) but we still need to capture these within the Change tickets as a record of what was done to the 'production' services.
A new Change Type of 'Retrospective' would be useful for reporting. It would need to allow the Change Managers to specify past dates.
(Allowing previous dates on existing Change Types would NOT be helpful)