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Notification for users, that EV is in backup mode

Created: 20 Sep 2012 • Updated: 02 Oct 2012 | 5 comments
Thorsten Rohner's picture
4 Agree
0 Disagree
+4 4 Votes
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Status: Reviewed

Hi everybody,

we have EV 9.0.2 at the moment and if users tries to archive mail items during EV is in Backup mode, the icon changed to pending and switch back to online item, but no message was displayed. So the user tries and tries and tries and open a ticket.

It would be very helpful for users to have a popup window, which tells, that the system will be backed up and is currently in read only mode. We got also a lot of tickets about that!

e.g.

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Symantec Enterprise Vault is in Backup-Mode (read-only) !

At this time, you are not able to delete or archive any item.
 

Please try again later.

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For my daily administrative work, I wrote the powershell script, as it send me a mail if it starts and at the end, with a logfile and the state of the system (vault store, indexes and services). Additionally I created a report with autorefresh who displayes me, which Vault Store and Index Location is currently in backup mode - but both are only workarounds and prevents no tickets from users.

regards
Thorsten

Comments 5 CommentsJump to latest comment

Rob.Wilcox's picture

A long time ago, in a faraway place, I suggested something similar. So I definitely think this is a good idea.

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Alex Brown's picture

Thanks for the suggestion. I agree this would be a useful enhancement to the Enterprise Vault client.

This has been added to the product enhancement backlog in order to be reviewed for inclusion in future Enterprise Vault releases.

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Rob.Wilcox's picture

That's great news Alex - thanks.

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Thorsten Rohner's picture

Hi Alex,

thanks for these good news.

Thorsten

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John Santana's picture

Yes this would be a good idea before the user lodge complaint to the Service Desk team.

Kind regards,

John Santana
IT Professional

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Please be nice to me as I'm newbie in this forum.

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