Option to Route Rejected Change Plan Back to Requestor
Created: 21 Apr 2013 | 1 comment
Often, changes are denied because approvers want more information or have a minor issue with the change that they want corrected before they will approve a change. Presently, rejected changes are closed and a change requestor would have to create a new change ticket.
In the (poorly named) "Approve Change Plan" task there should be a third CAB Decision radio button to route a change back to the requestor and to add a comment about what else is needed.