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Packet Capture Button for SMG

Created: 26 Sep 2012 | 5 comments
BenDC's picture
5 Agree
0 Disagree
+5 5 Votes
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It would be very useful to have a method to start/stop and download packet capture from the Symantec Messaging Gateway web interface. This could help customers to more eaily collect information for troubleshooting communications/network issues as well as help them to provide that information to Symantec support or other companies.

With other products like Symantec Web Gateway (5.1) that can do a packet capture from the UI it seems to be a logicall addtion for the Symantec Messaging Gateway.

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Cricket17's picture

Maybe.  Which scanner? Any filtering options like specific source IP/CIDR blocks.  Stop/starting.  You then need to be able to move the pcap off the box to the user, to symantec.

Is this really easier than enabling Support and doing tcpdump?

I do have some empathy based on some of the forum issues. Many newbies & non-technical folks get SMG dropped into their laps.

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BenDC's picture

Having filter options for ports/IPs etc would be great if the devs would want to put them in, but just the functionality to just click to collect this data could potentialy save a lot of time, frustration, confusion and in some cases fear/intimidation of the command line that some customers have.

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TSE-JDavis's picture

Diagnostic packages have a folder for packet captures, so the underlying infrastructure for gathering it is there. This would provide an easier to use interface for less experienced users of our product.

+2
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A.Simeoni's picture

+1

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