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Please can someone fix the documentation for the ServiceDesk 7.5 IT Analytics Pack?

Created: 04 Apr 2014 • Updated: 04 Apr 2014 | 4 comments
QuietLeni's picture
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Dear Symantec,

I have been reading the "ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide" at the URL below and in it, it starts talking about "ServiceDesk", but then keeps mentioning "Symantec Endpoint Protection Integration Component". Now I appreciate that the two packs are going to be similar and therefore share a lot of the same stuff, but there is nothing that I can find about configuring the ServiceDesk Web Parts to point to the Cubes on the SMP's DB in there, only how to set up the Cubes within SMP/IT Analytics.

http://www.symantec.com/business/support/index?page=content&id=DOC6546

I found the SD configuration here:

http://www.symantec.com/business/support/index?page=content&id=TECH168264

Can the mention of SEP in the documentation please be removed and the information for configuring the IT Analytics configuration please be included in the document?

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TGiles's picture

I've sent this information to our Documentation team. They will review the posted documentation and address the issue.

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QuietLeni's picture

Thanks TGiles.

What is the point of an Asset Management Solution that needs excessive management? Let me help you.

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elena_schmidt's picture

Hi, 

I'm the doc owner. Thank you for letting us know about this issue.

I'll review this doc and re-upload it this week.

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elena_schmidt's picture

Hi, 

The user guide has been updated. There should be no more issues with SEP being mentioned in the wrong place.

As for the information in the TECH article, since the workaround is related to Workflow, we decided not to put it into the ITA user guide. We will, however, work together with the author of the Workflow documentation to see how this information can be best incorporated.

 

Best regards

Elena

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