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Please change Chat with Support on my support to use chat to submit a ticket

Created: 28 Dec 2012 • Updated: 28 Dec 2012 | 1 comment
jyounght's picture
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Status: Reviewed

This is so misleading and I bet the poor employees you have running this part of your site are very frustrated as your suggesting that when I click that button I will be chatting with support. Instead it takes me 3 lines of text in explaining my problem before they start asking me for what is in the form which I could have filled out already. The worst part is if I get distracted for 5 minutes the chat times out but the form doesn't. Please fix this or just remove the feature.

https://my.symantec.com/webapp/faces/technicalSupport

Button is on the left

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LeslieMiller's picture

Connect does not have a direct relationship with the support team. However, I will ass your request on to that organization.

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