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Require info about environment for each new post

Created: 30 May 2012 | 6 comments
AndrewB's picture
16 Agree
2 Disagree
+14 18 Votes
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It would be very helpful to the people posting their questions as well as to the people who dedicate their personal time to help the community if part of creating a new "Forum Discussion" for the poster included mandatory fields to select their product, version, OS, etc, similar to how support would ask them if they called in to open a case.

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ZeRoC00L's picture

Agree, lot of people just post their question, without adding (detailed) info about their environment.

For example a version number should be mandatory.

If this response answers your concern, please mark it as a "solution"

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AndrewB's picture

dont forget to give the idea a thumbs up :-)

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

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AndrewB's picture

we really dont need to ask them for too much. EV version and Exchange or Domino Version is usually plenty to get going in the right direction. it's time comsuming and frustrating to go on for a week with someone on the forum only to find out 10 posts into it that he's archiving Domino and all the advice was based on Exchange archiving.

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

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Bruce Crankshaw2's picture

Good idea Andrew , this generally gets done but we see on the SYMIQ distribution list sometimes it doesn't.

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interested_party's picture

I disagree.   Posting an idea should be quick and easy.  It would be great to put the fields up so that users can fill them in if they have the information but requiring them may frustrate the good people who take the time to contribute.   We have to be careful as to what we require.  A field should only be required if it is really needed.

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Mike Rossander's picture

I agree with kunishige.  Sometimes OS is critical but often it is irrelevant.  Making users look up and fill in pointless information will just discourage them from asking questions.  If you really need information (such as Domino vs Exchange) to answer a question properly, make that part of your reply and let the original poster follow-up with the detail you really need.

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