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SD 7.1 Reports - Incident description column when exporting to excel

Created: 25 Feb 2011 • Updated: 25 Feb 2011
yabru's picture
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When calls are logged by email and you report on them later by exporting to Excel or emailing the report in an excel format, when you select the Description field to show what was said in the body of the email, format comes out as pretty much unreadable. There is alot of HTML code or references to this.

This is quite an important column/field for us, as it actually tells us more about what this call was about.

Is there anything on the roadmap to have this improved?

Please see the current results in excel when a report is exported.