SD 7.5: Additional Automation Rules Options
Don't get me wrong, the addition of automation rules in Process Manager are a huge improvement but they could be better.
1) More process options should be routable. I'm not sure why Type was left out from the list of options to be able to automate on, that should be added.
2) When choosing Classification, it would be nice to have the hierarchy create itself, just like when submitting an incident. Trying to guess the format will be troublesome for most I would imagine. Maybe I'm missing something but I can't seem to get the correct format for routing.