Send e-mail to external address not possible
Created: 19 Mar 2013 | 1 comment
Current behavior:
It is not possible to send a e-mail to external address. There are only contacts from the Service Desk allowed.
Expected behavior:
Any valid e-mail address should be accepted and not just from the contacts list
Reasoning:
External service providers will ordered by the service desk. For example: Printer defect. A technician from the manufacturer is required to repair.
Idea Filed Under:
Comments 1 Comment • Jump to latest comment
This is actually something that could impact us. We do have ad-hoc (non-ad accounts) in SD that we use now for contractors who do and perform repairs on such things as printers. The primary tech, who has an ID in SD, might want to send an email back to their shop from a ticket but wouldn't be allowed to.
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