Separate Multiple Emails with a Semi-Colon Instead of Comma
When sending an email from ServiceDesk with mulitple email addresses they are separated with a comma instead of a semi-colon which confuses users if they manually add emails to the To: and Cc: fields. There is no idication on the form that a comma should be used instead of a semi-colon.
When a user puts in semi-colons it throws an error as it's looking for the comma to separate the emails and put it in the email collection. Emails separated with a semi-colon is a standard in most email applications so the same should be done in ServiceDesk and the "fix" to put this in is not difficult.